Retopos
Provider platform
Legal
Effective date: July 14, 2026. These terms govern access to and use of the Retopos website, customer dashboard, provider backend, and cashier application ("Retopos" or "the Service"). By creating an account or using the Service, you agree to these terms.
You must be authorized to act on behalf of the restaurant, café, guest house, or hotel you register. Account credentials must not be shared outside your organization, and you are responsible for activity that occurs under your account.
A permanent license activates once per issued key and is bound to a single device until released or transferred through the dashboard. A subscription license is valid for the selected period and must be renewed to remain active; access ends if the subscription lapses.
Each license enforces a one-device lock to prevent unauthorized duplication. Moving a venue to a new device requires releasing the existing lock from the customer dashboard or requesting a release through support.
New venue orders are provisioned after administrator review. Retopos may decline or delay activation of an order if registration details cannot be verified.
Fees for permanent licenses and subscription periods are due at the time of order. Subscription licenses renew only when you initiate renewal; there is no automatic recurring billing unless separately disclosed at checkout. Refund eligibility, if any, will be stated at the time of purchase or handled case-by-case through support.
You agree not to reverse-engineer, resell, sublicense, or use the Service to violate applicable law, and not to attempt to bypass device-lock, activation, or licensing controls. Retopos may suspend accounts involved in abuse, fraud, or violation of these terms.
The cashier application is designed to keep operating locally after activation, even without internet access. Cloud-dependent features such as delivery integrations, dashboard access, and remote reporting require connectivity and may be interrupted by factors outside our control.
Retopos, its software, branding, and documentation remain the property of Retopos Inc. A license grants the right to use the Service as intended; it does not transfer ownership of the underlying software.
The Service is provided "as is" without warranties of any kind, express or implied. To the extent permitted by law, Retopos is not liable for indirect, incidental, or consequential damages, including lost revenue or data, arising from use of the Service.
You may stop using the Service at any time. Retopos may suspend or terminate accounts for breach of these terms, non-payment of a subscription, or suspected fraudulent activity, with notice where reasonably practicable.
Retopos may update these terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised terms. Material changes will be reflected by an updated effective date on this page.
Questions about these terms can be sent to Retopos support at support@retopos.com.